|| Experience: 5-6 yrs | Location: India (Remote) |Timings 2:00PM IST – 11:00PM IST (EST overlap)| Employment Type: Permanent Full Time – Remote | No. of Positions: 1 Immediate Joiner, within 2 weeks ONLY II
We’re Hiring! Email your CV at recruitment@webomates.com
Webomates Inc. is an exciting start-up offering ground-breaking, patented Software Testing as a Service (TaaS) for IT enterprises that provides a lower cost and more efficient way to perform software Quality Assurance. Being an AI TaaS-based service, the team has built multiple tools that help in achieving automation of different web, mobile native, windows, and OTT platforms.
We are looking for a self-motivated, dynamic, and fast learner for the Technical Account Manager’s role. The candidate will be instrumental in driving account stabilization with focused account engagement. He/ She will own the ultimate responsibility of the customer.tion by partnering with cross-functional teams. He/ She is also the escalation point for any major or critical incidents that he owns and drives them to closure, personally.
We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs and ensure customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to demo the Webomates CQ ,explain technical details and provide product and business knowledge to support sales process and strengthen customer relationships
Must haves:
- A bachelor’s degree in computer science or engineering.
- Solid technical background with hands on experience in Software Development or Testing
- Good technical and product knowledge.
- Ability to understand different customer domains
- Experience working with US based customers
Industry Type: IT Services & ITConsulting Only
Key Skills:, Technical Account Management,Client Relationship, Product Owner
Responsibilities:
- The position requires experience in delivery of large Enterprises customers
- Drive teams to execute the project, enabling cross practice, neutral thinking, conflict resolution, and effective communication and managing any cultural differences.
- Handling escalated of customer complaints the faster resolution.
- Understand the engineering process and how it aligns to give the best value using one platform.
- Experience in enterprise-level client-facing work and should have worked in IT services, Development or QA projects.
- You will be aligned to manage, oversee, and address technical needs for customers along with promoting a positive vision for the organization.
- Apply domain/technical/Product knowledge, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customers Product adoption roadmap.
- Handling customer escalation or any major incidents. Work/coordinate with internal team for the faster resolution.
- Develop good client relationships to ensure retention of the existing sold solutions , Meeting with other managers to discuss possible improvements to customer service to maximize revenues from existing accounts.
- Find out new requirements within current clients,
- Will be the technical SPOC for our clientele for our TAAS, Webomates CQ.
- Software Testing background is a massive plus
- Excellent communication and interpersonal skills.
Benefits
- 100% WFH
- Flexible work hours
- Compensation: Base salary +commission
